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Terms and Conditions

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1. Introduction

Welcome to Pilots Match ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and services (collectively, the "Platform") that connects trucking companies with certified pilot car escorts for oversize load transportation across North America.

By accessing or using our Platform, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Platform.

2. Nature of Our Service

Pilots Match is strictly a marketplace platform that facilitates connections between independent trucking companies and independent pilot car operators. We are not a transportation company, pilot car service, employer, or contractor of any users.

Key points about our service:

  • We do not employ, contract with, or control any pilots or trucking companies
  • We do not own or operate any vehicles
  • We do not set or control rates between parties
  • We do not handle payments between trucking companies and pilots
  • All pilots and trucking companies are independent contractors or businesses

3. Disclaimer of Liability

IMPORTANT: Pilots Match serves only as a connection platform. We are not responsible for:

  • Payment disputes between trucking companies and pilots
  • The quality, safety, or legality of pilot car services provided
  • The accuracy of information provided by users
  • The qualifications, licensing, or experience of pilots
  • Any damages, losses, or injuries resulting from services arranged through our Platform
  • Non-payment by trucking companies to pilots
  • Non-performance or inadequate performance by pilots

Users acknowledge that all transactions and interactions are solely between the trucking company and the pilot. We strongly recommend that users conduct their own due diligence before entering into any agreements.

4. User Accounts and Responsibilities

4.1 Account Registration

To use certain features of our Platform, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security of your password
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4.2 User Conduct

You agree not to:

  • Provide false or misleading information
  • Impersonate any person or entity
  • Violate any applicable laws or regulations
  • Harass, abuse, or harm other users
  • Circumvent the Platform to avoid fees
  • Use the Platform for any illegal or unauthorized purpose
  • Interfere with or disrupt the Platform's operation

5. Rating System

Our Platform implements a mandatory rating system to help maintain service quality and build trust within our community. By using our Platform, you agree that:

  • Rating other parties after trip completion is mandatory
  • Ratings should be honest and based on actual experience
  • Failure to rate may result in reminders and potential account limitations
  • We reserve the right to remove ratings that violate our policies
  • Ratings are public and cannot be modified once submitted

6. Fees and Payment

6.1 Platform Fees

Our fee structure (currently waived during beta period):

  • Pilot Car Operators: $15/month subscription fee
  • Trucking Companies: $20 per load dispatch fee

6.2 Direct Payments

All payments for pilot car services are made directly between trucking companies and pilots. We do not process, handle, or guarantee these payments. Users are solely responsible for negotiating rates, payment terms, and ensuring payment completion.

7. Contact Information Protection

To protect our Platform's business model and user privacy:

  • Contact information is hidden until both parties confirm a trip
  • Users may not share contact information in public areas of the Platform
  • Circumventing the Platform to avoid fees is strictly prohibited
  • We monitor for fee avoidance and may suspend accounts for violations

8. Quality Assurance

While we strive to maintain a high-quality marketplace through our rating system and user feedback, we make no guarantees about the quality of services. We may:

  • Contact users for feedback about their experiences
  • Investigate complaints and disputes (without obligation to resolve them)
  • Suspend or terminate accounts that consistently receive poor ratings
  • Remove users who violate our Terms or engage in fraudulent behavior

9. Intellectual Property

The Platform and its original content, features, and functionality are owned by Pilots Match and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

10. Privacy

Your use of our Platform is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Platform and informs users of our data collection practices.

11. Termination

We may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation if you breach the Terms.

12. Disclaimer of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13. Limitation of Liability

IN NO EVENT SHALL PILOTS MATCH, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE PLATFORM.

14. Indemnification

You agree to defend, indemnify, and hold harmless Pilots Match and its licensees and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

15. Governing Law

These Terms shall be governed and construed in accordance with the laws of [Your State/Province], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Pilots Match
Email: team@pilotsmatch.com
Phone: (980) 990-2807

Remember: We are a marketplace only. We facilitate connections but are not responsible for the services provided or payments made between users. Always exercise due diligence when engaging with other users on our Platform.